How do I return an item?
You may return any item purchased from us for any reason within thirty (30) days of purchase. The product ship date is the date of purchase. Only one opened product per order is eligible for return provided that 50% of that product remains unused. All other products in the same order must be unopened and in their original condition to receive a full refund. The DNA genetic test kit is non-refundable due to the nature of the product. Your refund will be processed based on your original form of payment. Opened or damaged items may only be eligible for partial refund or merchandise credit. You may mail the product and receipt to:
3901 MEDICAL PARKWAY
AUSTIN TEXAS 78756
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, include a copy of the receipt and reason for the return, pay for the cost of return shipping, and we must physically receive the return within the 30 day period. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements. If you have any questions or require assistance, please contact our Customer Service Department at:
For product returns on orders outside the mainland United States, please contact Customer Service for assistance at: